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What do I do if I think I have a warranty claim?
If you think your kayak may have a warranty issue, first be sure that it is in fact eligible for a warranty. To be eligible, your boat must have been purchased new less than five years ago, and from an authorized Wilderness Systems retailer. Keep in mind that our warranty policy covers materials or manufacturing defects - not damage caused by impact or improper use, or normal wear and tear. This includes damage that results from hitting rocks or other obstacles while paddling. If you think your boat may qualify, begin by contacting the dealer from which you purchased the boat. Have your serial number ready, and be prepared to give the date of purchase and a detailed description of the problem and what caused it. Your dealer may then contact us for further advice - at which point we may ask for photos or an even more detailed description of the issue. The more information you can provide the better.
Problems requiring warranty use on Wilderness Systems kayaks are uncommon, but when they occur, please be as thorough as you can with the dealer and your Wilderness Systems Warranty representative. Doing so will speed the process immensely, and get you back on the water as soon as possible. Our complete warranty policy can be viewed online. Please review it before you begin a potential claim.