Customer Service

Looking for help?  Need answers or advice?

For quickest service, call us at 888-52-KAYAK (888-525-2925), Monday through Friday, 10:00 a.m. to 5:00 p.m. EST or send us an email.

We stand behind all of our kayaks with the assurance of the highest levels of quality, from boat design, all the way through the life of your kayak. Our knowledgeable staff and your local authorized dealer can help you with any issues and help you get back on the water as quickly as possible. We also provide a growing number of online resources to help you quickly find what you're looking for.

Frequently Used Links

• Find Your Serial Number
• Replacement Parts
• Frequently Asked Questions
• Owner's Manual
• Online Order & Shipping Information - Paddles & Parts
• 2020 - Changes to Wilderness Systems Seat Designs
• Helix MD Fact Sheet
• Solo Rudder Kit Instructions
• Help and Product Education Library
• Discontinued Models